Phone stopped working yesterday and, of course, ADSL with it. Took about 15 minutes on the mobile to Telstra to get someone out to fix it, which isn't bad. No warning - just no dial tone. Guy came this morning to fix it - I remember speaking to this guy before. Fixed inside half an hour - not bad - except the guy admitted to me that someone at the exchange had pulled out the phone line. He blamed a contractor - did he expect me to sympathise with him?